About the Role
We are looking for a highly experienced, solutions-oriented Senior Vice President to drive global transformation initiatives and act as a strategic partner to key clients within the Global Entity Services team, which is part of our financial services business in Grand Cayman. The Cayman Islands is home to our global headquarters and where the company first established operations in the 1960s. Since then we have grown to become one of the largest employers in Cayman, with colleagues from all over the world collaborating to deliver best-in-class solutions to clients worldwide.
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As part of our Cayman team, you will:
- Lead business process analysis and design initiatives, analyze legacy processes and define future-state workflows that align with business and regulatory requirements;
- Serve as a trusted advisor to high-value clients, understanding their specific needs and translating them into actionable system/process improvements;
- Perform detailed data analysis to identify irregularities and improve transparency, accuracy, and reporting efficiency;
- Act as a bridge between technical teams and non-technical stakeholders, translating requirements into system enhancements, templates, reports, and workflows;
- Collaborate with client teams and internal stakeholders to deliver billing improvements and data accuracy;
- Develop and maintain Standard Operating Procedures, process documentation, and training materials, and deliver tailored training sessions, process walkthroughs, and system demos to client stakeholders.
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- This role is ideal for an organized, detail-oriented, strategic thinker who enjoys being close to the work and thrives in a hands-on analytical role focused on process optimization and client solutions.
- A strong communicator with the ability to build trust quickly with clients and internal stakeholders and deliver practical, compliant, and future-focused solutions.
- A self-starter who works well within a team, is energized by a continuous learning environment, and is responsive and adaptable to the changing needs of both clients and business, demonstrating an ability to work well under the pressure of deadlines.
- Experience overseeing continuous system enhancements and/or the implementation of global entity management, billing, or workflow systems, including evaluation, data mapping, roll-out, and support.
- Proven ability to engage directly with clients, understand their challenges, and deliver high-impact solutions.
- Willingness to adjust hours to accommodate our global teams and client time zones.
- Strong business process mapping and documentation skills, with experience in tools such as Visio, Balsamiq, Power BI, Jira, and Azure DevOps.
- Proficiency in Excel, Word, PowerPoint, and Adobe Acrobat DC.
- Strong written and verbal communication skills are required.
Qualifications
- Bachelor's degree in Business, Accounting, Finance, Information Systems, or a related discipline.
- Minimum 10 years' experience leading business transformation, operational excellence, technology enablement, or process improvement initiatives within a global professional services organization.
- Professional accounting qualification (CPA, CA, ACCA, or equivalent) and/or significant experience in a financial or professional services environment.
- Proven ability to partner with senior stakeholders and clients to define strategic roadmaps, drive business process transformation, and deliver measurable operational improvements.
- Experience leading cross-functional teams spanning business, technology, and project delivery functions.
- Agile, Scrum Product Owner, Business Analysis, Project Management (Prince2) or equivalent transformation qualifications are advantageous but not essential.
Benefits & Rewards
The company prioritizes employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental, and optical)
- Competitive vacation packages
- Educational assistance and professional development programs
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness program
- Sports clubs and social events
Please note: As part of the recruitment process, shortlisted candidates will be required to complete standard skills assessments.
