About the Role
The Senior Welfare Officer in HR oversees and manages employee welfare programs and initiatives within an organization. They are responsible for developing and implementing policies, procedures, and programs that promote the well-being and satisfaction of employees. Additionally, they may provide guidance and support to employees experiencing personal or work-related challenges, and they may coordinate with external resources, such as counseling services or healthcare providers, to provide additional support as needed. The Senior Welfare Officer also plays a key role in promoting a positive work culture and fostering employee engagement through the implementation of wellness activities, events, and initiatives.
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Job Responsibilities
- Coordinate all employee relations functions relating to worker's issues, including interaction between workers, contractors, and clients.
- Receive and address workers' issues at the accommodation and site.
- Coordinate with HR and Safety Department.
- Provide support to workers showing signs of mental depression, etc.
- Promote and advocate the general well-being of the resident communities.
- Coordinate with HR and HSE Departments to define the guidelines of the programs.
- Organize all relevant activities contributing to improved staff welfare, encourage cross-cultural exchange between residents from all nationalities, and enforce a feeling of community belonging.
- Attend workers’ committee meetings.
- Establish and maintain good relationships between employers and employees.
- Counsel and motivate employees facing personal and family problems, and assist in their adjustment to the work environment.
- Ensure that labor grievances are raised appropriately and resolved promptly.
Job Knowledge & Skills
- Understanding of relevant employment laws and regulations related to employee well-being.
- Knowledge of occupational health and safety regulations to ensure a safe working environment.
- Knowledge of employee benefits programs, including health insurance, wellness initiatives, and counseling services.
- Effective communication skills to convey information about well-being programs and initiatives.
- Understanding of the need for continuous improvement in well-being programs based on feedback and evolving needs.
- ERP knowledge, preferably with SAP functional skills, is a requirement to be successful in this role.
Job Experience
- Minimum 5 years of working experience, with at least 3 years of relevant working experience.
- 2 years of experience in the GCC is a plus.
Competencies
- Resilience
- Welfare Processes L2
- Employee Relations L2
- SAP ERP Human Resources L2
- Leadership L2
- Agility
- Employee Self Service L2
- AI Fluency
- Grievance Procedures L2
Education
- Bachelor's Degree in any related field or Diploma.
