About the role
The company is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. The Head of Global Workplace Operations manages and develops local team leaders across our global workplace footprint. Your mission is to ensure every location is safe, well run, cost-effective, and a place where people want to work, maintaining consistent standards while adapting delivery to local needs and the level of on-site support available. Mission: Give every employee a safe, productive, and welcoming workplace, run efficiently across every rented office and co-working location.
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Global workplace footprint
- Rented offices with local administrative support: Dubai, Abu Dhabi, Malaysia, Hong Kong, Indonesia, Georgia, Austria, and others in South East Asia.
- Rented offices without local administrative support: Turkey, Brazil, Lithuania, and the Netherlands.
- Co-working locations: US, China, Kazakhstan, Paris, Bahrain, Bangalore, and Hong Kong.
Key responsibilities
Office strategy and real estate
- Own the global workplace strategy and space plan across rented offices and co-working locations, in partnership with Finance and business leaders.
- Lead office openings, moves, expansions, and fit-outs, on time and on budget.
- Support lease negotiations and renewals with Finance and Legal.
- Use occupancy data and employee feedback to plan space and design better offices.
Facilities and site operations
- Oversee day-to-day workplace operations through local team leaders: facilities, maintenance, front desk, mail, supplies, and amenities, as applicable to each location and operating model.
- Set and enforce consistent workplace standards across all sites, with clear accountability for local team leaders and service arrangements tailored to each location.
- Provide spaces that meet diverse needs, such as prayer, wellness, and parent rooms.
- Enable local team leaders to support internal events and visits at each location, in partnership with the Internal Events team.
Health, safety, and security
- Own workplace health and safety, including local regulatory compliance at each site.
- Partner with Security and IT on physical security, access control, and visitor management.
- Lead business continuity and emergency response plans for every office.
Vendors, budget, and team
- Manage facilities vendors and service contracts, with clear service levels.
- Own the workplace budget and drive cost discipline.
- Manage, coach, and develop local team leaders across regions, setting clear objectives, decision rights, and performance expectations. Coordinate local administrators and facilities staff where available, and central support functions, vendors, or co-working providers where on-site support is limited.
- Track and report on cost, service quality, and employee satisfaction with the workplace.
What success looks like in the first 12 months
- Consistent workplace standards defined and in place across the full rented-office and co-working footprint.
- Multi-year office space plan and budget agreed with Finance.
- Health, safety, and business continuity plans reviewed and tested at every site.
- Facilities contracts reviewed, with service levels and cost savings where possible.
- Workplace satisfaction measured and improving.
- Clear local team-leader accountability across all locations, with reporting lines, performance objectives, and support arrangements appropriate to each operating model.
What you bring
Requirements
- 10+ years in workplace, facilities, or real estate operations, with 5+ years leading teams.
- Experience managing local team leaders across multiple countries and workplace operating models, including rented offices and co-working locations.
- Proven delivery of office openings, moves, or fit-out projects.
- Strong knowledge of workplace health and safety and local regulations.
- Track record of managing vendors, contracts, and budgets.
- Excellent organization and communication skills.
- Fluent English.
Preferred
- Experience in fintech, crypto, financial services, or another regulated industry.
- Experience with workplace tools (e.g., space planning, visitor management, or service request systems).
- Facilities or safety certification (e.g., IFMA, NEBOSH).
- Arabic or Mandarin is a plus.
How you lead
- Operator. You run sites well, anticipate problems, and fix them fast.
- Service mindset. You design the workplace around the people who use it.
- Cost-conscious. You spend wisely and get value from every vendor.
- Safety-first. You never compromise on the safety of our people.
- Global mindset. You respect local cultures while keeping standards consistent.
- Hands-on leader. You stay connected to local team leaders, are visible across the global workplace footprint, and lead your team by example.
Why Join Us
At the company, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.
