The company is the #1 AI CRM, where ambition meets action. We are seeking a dynamic and experienced Service Delivery Director to lead our professional services and customer success operations across the Middle East region. This senior leadership role is responsible for driving delivery excellence, growing a high-performing team, and ensuring customers achieve measurable outcomes from their investments. This is a unique opportunity to shape the future of service delivery in one of the world's most exciting technology markets.
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Key Responsibilities:
- Delivery Leadership: Own end-to-end service delivery across the Middle East, ensuring projects are delivered on time and to the highest quality standards.
- Customer & Stakeholder Engagement: Build trusted relationships with key customers and partners and act as an escalation point for complex delivery challenges.
- Team & Talent Development: Lead and mentor a diverse team while fostering a culture of accountability and continuous learning.
- Business Growth: Collaborate with Sales on go-to-market strategies and new business opportunities while contributing to revenue targets.
Experience & Qualifications:
- 12+ years of experience in professional services, consulting, or technology delivery.
- 5+ years in a senior leadership or director-level role managing regional delivery operations.
- Proven track record with large-scale technology projects (CRM, ERP, SaaS, or cloud platforms).
- Experience operating in the Middle East market; GCC experience is preferred.
- Bachelor's degree required; MBA or relevant postgraduate qualification is a plus.
- Project management certification (PMP, PRINCE2) preferred.
- Deep understanding of Middle East business culture and enterprise buying behavior.
- Fluent in English; Arabic language skills are a strong advantage.
- Willingness to travel across the region (estimated 30–40%).
Skills & Competencies:
- Exceptional leadership and people management skills.
- Strong executive presence with the ability to engage at C-suite level.
- Excellent commercial acumen and analytical problem-solving skills.
- Outstanding communication, presentation, and negotiation skills.
What Makes You Stand Out:
- Experience in digital transformation programs at scale.
- Familiarity with enterprise platforms like the company, ServiceNow, SAP, or Oracle.
- Track record of building delivery practices in emerging markets.
Language Requirements:
- Fluent in English (mandatory).
- Arabic language skills (strong advantage).
Location:
Dubai, Dubai, United Arab Emirates
Work Conditions:
Hybrid, Full-time
