About the Job
Service Delivery Leaders are pivotal in managing the customer lifecycle with an account-centric focus, acting as the Voice of the Customer. This role involves serving as the primary contact during the post-sales journey, driving the adoption and utilization of the company's extensive range of products. We collaborate with customers to deliver value, enhancing both their security and the return on their investments in our solutions.
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Your Impact
- Manage key accounts and maintain relationships with the company's largest customers
- Serve as the main point of contact for various product lines, guiding the customer journey
- Oversee customer planning, deployment, adoption, account-level reviews, and escalations
- Collaborate with the Sales team to create success plans, evaluate customer health, identify expansion opportunities, and secure renewals
- Facilitate and coordinate customer delivery involving the company's team members, including engineering and professional services
Qualifications
- 8+ years in a customer-facing role, with experience in managing high-touch, high-visibility post-sales engagements
- Expertise in software product and service delivery to strategic customers, specializing in one or more of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
- A proven advisor capable of delivering business value for customers
- Ability to thrive in a matrixed, team-oriented environment, embodying the values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Fluency in English and Arabic
Work Conditions
- Willingness to travel occasionally for strategic customer engagements and on-sites (potential for 10-15%)
- Applicants must be located in Saudi Arabia and be eligible for an IQAMA VISA transfer, or be Saudi Nationals or members of GCC countries.
Our Commitment
We are trailblazers who think big, embrace risks, and are determined to disrupt the norm in cybersecurity. We believe that our mission can only be accomplished by fostering diverse teams that innovate together.
