About the Job:
The company is a global technology leader with over 83,000 employees across five continents, including more than 7,500 in the UK. We operate in sectors such as defense, space, aerospace, and digital security, building a future we can all trust. The Service Delivery Manager for Cybersecurity and Digital Identity (CDI) will play a critical role in delivering identity and biometric solutions used by governments to secure borders and enhance citizen services.
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In this role, you will oversee the end-to-end transition of new or modified services from project delivery into live operations, ensuring services are fully ready and stable from day one. You will work collaboratively in a multidisciplinary environment alongside experts in engineering, cybersecurity, customer operations, and service management. We are specifically seeking a candidate experienced in transitioning complex, mission-critical services into steady-state delivery, who is comfortable joining the process during this transitional phase.
Location: Greater Reading Area, United Kingdom
Work Conditions: Permanent, Full-time, Hybrid (with 10-15% domestic & international travel)
Key Responsibilities:
- Own and deliver the Service Transition Plan, ensuring compliance with governance and operational readiness.
- Act as the primary service interface with the Authority Transition Lead and Service Manager.
- Coordinate training and knowledge transfer from projects to operational teams.
- Ensure timely completion of Service Readiness Reviews and meet Acceptance into Service criteria.
- Manage transition risks, issues, and dependencies effectively.
Requirements:
- Proven experience in delivering Service Transition for complex, regulated services (e.g., government, CNI, transport, security, large-scale IT).
- Strong knowledge of ITIL-aligned service management and operational handover processes.
- Experience with ServiceNow for service onboarding.
- Excellent coordination skills and ability to interact confidently with senior stakeholders.
- Language Requirements: Fluency in written and spoken English; knowledge of additional languages is beneficial.
- Must hold, or be willing to obtain, SC Clearance.
What We Offer:
- Competitive salary and benefits package, including:
- Annual bonus (VCP)
- Pension contribution match up to 7%
- Life Assurance and Income Protection
- Generous annual leave (201 hours, plus bank holidays and a company day)
- Private Medical Insurance
- 24/7 Employee Assistance Programme
- Paid leave for volunteering activities
- Access to flexible benefits and discounts
Join the company to innovate and shape the future while making a meaningful impact on the world's security and citizen services. If this challenge excites you, we encourage you to apply!
