Service Delivery Manager - dnata Cargo, Emiratization

About the Job: Dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. As Service Delivery Manager, you will lead dnata Cargo terminal operations on shift to achieve a high level of service delivery while ensuring a safe, efficient, and cost-effective operation.

In this role, you will:

• Recommend improvements to cargo operations standards and procedures and ensure their implementation.
• Identify and manage problem areas within the operation, forward planning, and deploying resources as required to meet service delivery targets while maintaining safety, security, and costs.
• Coordinate resources on a shift basis to ensure that SLAs are delivered to customers in collaboration with the Supervisor on shift.
• Review and manage the performance of direct reports to ensure performance is measured against individual targets.
• Manage staff development in line with their training needs analysis and career paths.
• Ensure that safety briefings are conducted regularly and intervene in situations of risk exposure while modelling safe behaviours and following up on corrective actions.
• Maintain an overview of Cargo Operations and stakeholder activities to achieve dnata and Cargo objectives.
• Implement robust service recovery measures to handle customer complaints.

Qualifications: To be considered for this role, you must have:

• Relevant Diploma or Degree in Air Cargo or Cargo Ground Handling.
• 5-8 years of experience in Air Cargo or other logistical services in an operational position.
• UAE Driving License or Home Country Driving License.
• Valid license for operating equipment (Airport Driving Permit).
• Proficient knowledge of Cargo Operations/Ramp Operations/Passenger Services/Baggage Services/Operations Services.
• Proficient knowledge of operational IT systems (dacs+, camsys, DSSm, ALTARS).
• Advanced Safety Awareness Skills and Proficient Supervisory Skills.

Language Requirements: No specific language requirements mentioned.

If you’re looking for a challenging and rewarding opportunity, apply today and join our team!