About the Job: Dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. As Service Delivery Manager, you will lead dnata Cargo terminal operations on shift to achieve a high level of service delivery while ensuring a safe, efficient, and cost-effective operation.
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In this role, you will:
- Recommend improvements to cargo operations standards and procedures and ensure their implementation.
- Identify and manage problem areas within the operation, forward planning, and deploying resources as required to meet service delivery targets while maintaining safety, security, and costs.
- Coordinate resources on a shift basis to ensure that SLAs are delivered to customers in collaboration with the Supervisor on shift.
- Review and manage the performance of direct reports to ensure performance is measured against individual targets.
- Manage staff development in line with their training needs analysis and career paths.
- Ensure that safety briefings are conducted regularly and intervene in situations of risk exposure while modelling safe behaviours and following up on corrective actions.
- Maintain an overview of Cargo Operations and stakeholder activities to achieve dnata and Cargo objectives.
- Implement robust service recovery measures to handle customer complaints.
Qualifications: To be considered for this role, you must have:
- Relevant Diploma or Degree in Air Cargo or Cargo Ground Handling.
- 5-8 years of experience in Air Cargo or other logistical services in an operational position.
- UAE Driving License or Home Country Driving License.
- Valid license for operating equipment (Airport Driving Permit).
- Proficient knowledge of Cargo Operations/Ramp Operations/Passenger Services/Baggage Services/Operations Services.
- Proficient knowledge of operational IT systems (dacs+, camsys, DSSm, ALTARS).
- Advanced Safety Awareness Skills and Proficient Supervisory Skills.
Language Requirements: No specific language requirements mentioned.
If you’re looking for a challenging and rewarding opportunity, apply today and join our team!
