We are looking for an experienced Service Delivery Manager to lead enterprise service delivery, entity onboarding, and cloud workload migration initiatives for a large-scale government digital transformation environment in the UAE.
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Key Responsibilities:
- Manage end-to-end delivery of IaaS, PaaS, SaaS, and XaaS services
- Lead onboarding and migration of workloads to private cloud, Azure, and hybrid environments
- Drive SLA governance, service performance, and customer satisfaction
- Coordinate with Cloud, Infrastructure, Security, DevOps, NOC/SOC, and PMO teams
- Handle major incident coordination, RCA management, and continual service improvement initiatives
- Build strong relationships with government entities and stakeholders
Required Skills & Experience:
- Strong experience in Service Delivery / IT Operations / Enterprise Service Management
- Hands-on exposure to cloud hosting, workload migration, and shared services models
- Experience with Azure, VMware, OpenShift, DRaaS, BaaS, and hybrid cloud platforms
- Strong understanding of ITIL processes, SLA management, governance, and compliance
- Excellent stakeholder management and leadership skills
- Experience working with government or large enterprise environments is highly preferred
Preferred Certifications:
- ITIL v4 Foundation / Managing Professional (Mandatory)
- Azure / VMware / Oracle Cloud Certifications
- PMP or PRINCE2 certifications are advantageous
Location: Sharjah, Sharjah Emirate, United Arab Emirates
Work Conditions: On-site, Contract, 12 months extendable
Application Process:
Interested candidates can share their CVs at shaloo.rani@the company.
