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Service Design Lead

Unlock employer Dubai, United Arab Emirates Posted: 19 Dec 2025

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Financial

Estimate: $80k - $120k*
Zero income tax location

Accessibility

Visa Provided

Requirements

Experience: Senior
English: Professional

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Position

We are currently looking for a Service Design Lead for our UAE operations with the following terms & conditions:

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Responsibilities

Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
Skilled in facilitation, co-creation, and stakeholder engagement.
Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
Strong understanding of service design systems and frameworks.
Familiarity with Agile and cross-functional service development.
Experience conducting user research, service prototyping, and usability testing.

Experience

8 years of experience in service design or related fields.
Experience leading complex, cross-channel service projects from discovery to delivery.
Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
Prior experience working in multinational and dynamic organizations.
Strong portfolio showcasing service design outcomes and impact.

Terms and Conditions