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Service Design Lead

Unlock employer Dubai, United Arab Emirates Posted: 29 Dec 2025

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Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional
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Position

We are currently looking for a Service Design Lead for our UAE operations with the following terms & conditions.

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Responsibilities

  • Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
  • Skilled in facilitation, co-creation, and stakeholder engagement.
  • Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
  • Strong understanding of service design systems and frameworks.
  • Familiarity with Agile and cross-functional service development.
  • Experience conducting user research, service prototyping, and usability testing.

Experience

  • 8 years of experience in service design or related fields.
  • Experience leading complex, cross-channel service projects from discovery to delivery.

Requirements

  • Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
  • Prior experience working in multinational and dynamic organizations.
  • Strong portfolio showcasing service design outcomes and impact.

Terms and Conditions

  • Joining time frame: maximum 4 weeks

Location
Dubai, United Arab Emirates

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