Service Design Lead

We are currently looking for a Service Design Lead for our UAE operations with a skill set that includes proven experience in service design, journey mapping, service blueprinting, and experience strategy. Candidates should be skilled in facilitation, co-creation, and stakeholder engagement, with expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools. A strong understanding of service design systems and frameworks, as well as familiarity with Agile and cross-functional service development is essential.

The ideal candidate will have experience conducting user research, service prototyping, and usability testing, with 4–8 years of experience in service design or related fields. They should be capable of leading complex, cross-channel service projects from discovery to delivery, and hold a Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred). Prior experience in multinational and dynamic organizations is preferred, along with a strong portfolio showcasing service design outcomes and impact. The joining time frame is 2 weeks (maximum 1 month).

Location Dubai, United Arab Emirates