Service Design Lead

We are currently looking for a Service Design Lead for our UAE operations with the following terms & conditions. The ideal candidate will have proven experience in service design, journey mapping, service blueprinting, and experience strategy. They should be skilled in facilitation, co-creation, and stakeholder engagement, with expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools. A strong understanding of service design systems and frameworks is essential, as is familiarity with Agile and cross-functional service development. Additionally, the candidate should have experience conducting user research, service prototyping, and usability testing.

The requirements include:

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• A Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• A strong portfolio showcasing service design outcomes and impact.

Terms and conditions include a joining time frame of a maximum of 4 weeks.