Service Designer

About the Role / Job

The company is currently seeking a Service Designer for an immediate start in Abu Dhabi to support our growing family of owned and operated schools in the UAE. This is an exciting opportunity to join the highly successful family of schools and to help shape the future of Abu Dhabi’s leading school group.

The Service Designer supports the company in designing and documenting end-to-end processes to improve efficiency and enable digital transformation. Working with HQ and schools, the role identifies improvements and automation opportunities and designs effective service models aligned with digital initiatives. It ensures processes are clearly structured and aligned with strategy to enhance user experience across the organization.

Since its inception in 2007 with just 250 students, the company has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies—in partnership with some of the world’s most prestigious institutions including Rugby School, King’s College Wimbledon, and Cranleigh. The Group now serves over 38,000 students through 5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.

At the company, our impact goes far beyond the classroom: we are proud to contribute to the UAE’s vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education—qualities central to our mission of shaping the leaders of tomorrow. If you are passionate about excellence and ready to make a meaningful impact, we invite you to apply and be part of our journey.

Responsibilities

Main Duties

• Lead the design and documentation of end-to-end service processes across the company HQ and school operations.
• Partner with business stakeholders to analyze existing workflows and identify opportunities for improvement, automation, and digital enablement.
• Develop clear service blueprints, process maps, and operating models to support digital transformation initiatives.
• Ensure processes are designed to be scalable, efficient, and aligned with the company’s operational and digital strategy.
• Support the implementation of digital tools by ensuring underlying business processes are clearly defined and optimized.
• Promote best practices in service design, process design, and user-centered service delivery across the organization.

Specific Duties

• Process Design & Service Mapping

  • Analyze existing operational workflows across departments and schools to identify inefficiencies and improvement opportunities.
  • Design end-to-end service journeys and operational processes for key business functions.
  • Develop detailed process documentation including:
    • Service blueprints
    • Process maps
    • Operating procedures
    • User journeys
    • RACI models where appropriate
  • Ensure services are designed with clear ownership, accountability, and operational governance.

• Digital Transformation Enablement

  • Collaborate with Digital & Technology Services teams to design processes that support digital platform implementation and automation.
  • Ensure business processes are structured to enable:
    • automation
    • system integration
    • improved data visibility
    • efficient service delivery
  • Translate business needs into structured process requirements to support digital product development.

• Stakeholder Engagement

  • Work closely with HQ departments, school operations, and digital teams to understand operational needs and service challenges.
  • Facilitate workshops and discovery sessions to gather insights and define service improvements.
  • Support business teams in adopting new processes and service models.

• Service Improvement & Operational Efficiency

  • Identify opportunities to simplify, standardize, and optimize operational practices across the organization.
  • Ensure services are designed with the end user in mind, including parents, students, teachers, and internal teams.
  • Monitor implementation outcomes and continuously refine service designs based on feedback and operational performance.

• Documentation & Governance

  • Establish standards and frameworks for documenting business processes and services across the organization.
  • Maintain a central repository of service designs and process documentation.
  • Ensure consistency and clarity in how operational services are structured and communicated.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Design, Service Design, Operations Management, Digital Transformation, or related field.
• Certification or training in Service Design, Process Design, or Design Thinking is an advantage.

Minimum Experience

• 5–8 years of experience in service design, process design, operational improvement, or digital transformation roles.
• Experience designing operational workflows and service experiences within complex organizations.
• Experience working alongside digital product teams or technology implementation initiatives.

Job Specific Knowledge & Skills

• Strong expertise in service design methodologies and frameworks.
• Experience developing service blueprints, process maps, and operating models.
• Strong analytical and problem-solving skills.
• Experience facilitating workshops and stakeholder discovery sessions.
• Ability to translate complex operational challenges into structured service designs.
• Understanding of automation, digital platforms, and system-enabled services.
• Strong communication and documentation skills.
• Ability to influence and collaborate across multiple business functions.
• Strong organizational and stakeholder management capability.
• Experience working within transformation or digital change programs.

What We Offer:

The company is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all-inclusive. The company reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company. The company is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.