At the company, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens. ExperienceLab is the company’s people-centered design and innovation agency – a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. We’re creating it by bringing human insight to life. The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA. An ideal candidate should have strong communication skills both verbal and written and have the ability to work collaboratively and communicate with clients about design methodologies and artefacts. This role can be based in our corporate office in Dubai.
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Key Accountabilities
- Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
- Have strong communication skills and be confident presenting your research proposals and service design deliverables.
- Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.
- Support new business development efforts by providing expert information in proposals, pitch efforts and client meetings.
- Ability to deliver small and medium sized projects with minimal oversight from account managers, or work as part of a team on bigger projects.
Requirements
- Undergraduate degree and/or master’s degree.
- A minimum of 2 to 4 years of relevant experience in a customer research, service design or experience consulting role is expected.
- Relevant experience in service design or related role such as user experience design or design research.
- Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma, etc.).
Location
Dubai, United Arab Emirates
