About the Job:
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
RLDatix is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations globally, our solutions improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
We are seeking a Riyadh, KSA-based Service Desk Analyst to join our Global Support team. This role will help ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will be the primary technical point of contact for our healthcare clients, maintaining exceptional customer satisfaction and supporting our global mission of safer care.
How You’ll Spend Your Time:
- Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
- Communicate and manage client expectations effectively throughout the resolution process to foster positive relationships and ensure clear progress updates.
- Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
- Travel and collaborate with clients at their sites across the GCC & MEA to provide crucial hypercare and go-live support.
- Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.
What We’re Looking For:
- Minimum 1 year of experience in a technical support role or related experience.
- Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
- In-depth knowledge of IT troubleshooting methodologies within a service desk ticketing system.
- Ability to travel frequently to client sites within GCC & MEA.
- Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
- Strong collaborative skills within a globally dispersed support team.
- Proficient in English; Arabic language fluency preferred.
Benefits:
We prioritize employee wellness by enabling flexibility in how we work, which empowers our team to perform at their best. Our benefits package includes health, dental, vision, life, and disability insurance, 401K, paid time off, and paid holidays.
Work Conditions:
Hybrid, Full-Time
Equal Opportunity Employer:
RLDatix is an equal opportunity employer. Our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, marital status, or any other status protected by law. We ensure reasonable accommodations for persons with disabilities in the job application and interview process.
