Provide outstanding customer support, technical assistance, and issue resolution to Core42's portfolio of digital transformation clients. As part of the Service Desk team, you will be the first point of contact for IT-related inquiries, representing the company's commitment to delivering only the highest quality service and maintaining customer satisfaction levels.
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Responsibilities
- Respond to incoming service requests, incident reports, and inquiries through various channels such as phone, email, or ticketing systems, providing timely and courteous assistance to customers and ensuring a positive experience with our services.
- Diagnose and resolve technical issues related to our digital transformation solutions, troubleshooting hardware, software, and network problems efficiently and effectively.
- Create, update, and manage support tickets using the company's service management tools, ensuring accurate documentation of all customer interactions, troubleshooting steps, and solutions.
- Utilize remote support tools to provide virtual assistance and perform remote troubleshooting, minimizing the need for on-site visits whenever possible.
- Continuously identify opportunities to enhance service desk processes, tools, and knowledge base resources to improve overall support efficiency and customer satisfaction.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in a service desk or technical support role, preferably in a global IT company.
- Strong understanding of IT infrastructure, digital transformation concepts, cloud computing principles, and cyber security fundamentals.
- Demonstrated ability to analyze and resolve technical issues promptly and accurately.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and handle multiple customer inquiries simultaneously.
What working at Core42 offers
- Competitive Salary: We offer an attractive salary package based on your skills and experience.
- Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus.
- Premium Family Insurance: We provide comprehensive health coverage, including dental, vision, and life insurance, ensuring the well-being of you and your family.
- Learning & Development: We offer access to top-tier learning platforms to help you grow in your career.
