We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.
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Responsibilities
- Provide on-site first-level and basic second-level support for printers and MPS environments
- Maintain, troubleshoot, and repair printers and related hardware
- Perform preventive maintenance and routine health checks on printing devices
- Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
- Act as the primary on-site technical point of contact for MPS-related issues
- Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
- Maintain accurate service documentation, incident logs, and asset records
- Support continuous service improvement initiatives and follow standard service procedures
Qualifications
- Diploma in IT, Electronics, or a related field
- Bachelor’s degree in IT, Engineering, or equivalent practical experience
Experience
- 3-5 years of experience in printer maintenance, technical support, or service engineering
- Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role
Skills & Abilities
- Strong troubleshooting and problem-solving skills
- Good understanding of printing systems and MPS environments
- Basic knowledge of IT hardware, networks, and system troubleshooting
- Ability to coordinate effectively with internal teams and external vendors
- Strong documentation and reporting skills
- Customer-focused mindset with good communication skills
Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
