About the Role
The Service Engineer – Cyber Security & Exa Systems supports the Technical Service Department by maintaining, troubleshooting, and providing lifecycle support for Cyber Security Solutions and the company - Exa Products at customer installations. This role emphasizes detailed engineering, design, and testing of service projects while strictly adhering to safety standards.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities & Accountabilities
- Provide technical assistance and maintain the company systems and products at customer sites (including Cyber Security Solutions, Exa Quantum, Exa OPC & ARA).
- Assist with installation and startup for customers.
- Manage administrative duties related to service calls.
- Troubleshoot issues within customer systems and correct problems as necessary.
- Perform preventive maintenance work on assigned service contracts.
- Advise customers on site preparation and layout prior to installation.
- Conduct system startup operations and supervise installations.
- Assist customers in the commissioning of processes.
- Modify configurations and update relevant documentation as needed.
- Offer 24-hour service when on call.
- Repair, configure, calibrate, stage, and troubleshoot systems in-house as required.
- Report activities, times, materials, and expenses in accordance with requirements.
- Understand customer requirements and propose suitable solutions for identified problems.
- Prepare quotations for RFQs received from customers.
- Monitor and perform sales-related activities.
- Provide training courses to end users based on system requirements.
Qualification & Experience
- Bachelor’s degree in Instrumentation, Electrical, Electronics, or related field.
- 5–10 years of hands-on experience in Cyber Security and the company systems support and maintenance.
- Strong field experience with Cyber Security and Exa Systems is preferred.
- Evidence of training for Cyber Security and Exa Products is desirable.
- Relevant OT Cyber Security certification.
Key Competencies
- Strong troubleshooting and analytical skills.
- Ability to work under pressure during turnaround and shutdowns.
- Good communication skills for coordination with operations and maintenance teams.
- Strong focus on safety, reliability, and compliance.
- On-site experience troubleshooting complex Purdue Model networks and setting up network devices in IT/OT environments.
- Knowledge of the latest OT Cyber Security Standards and Guidelines.
Technical Skills
- Hands-on expertise in configuration and maintenance of Cyber Security and the company Exa Products.
- Knowledge of industrial communication protocols (Modbus, OPC, Fieldbus).
- Familiarity with installation and troubleshooting of hardware (servers, firewalls, switches).
- Project report writing skills.
Work Environment
- Primarily site-based role (offshore and onshore) in the company installations in Qatar.
- Requires on-call support or emergency response availability.
Diversity and Inclusion
This organization is committed to creating a diverse, equitable, and inclusive culture, actively recruiting, developing, and promoting people from various backgrounds. They value differences and strive to enable everyone to belong, contribute, succeed, and demonstrate their full potential.
