Service Engineer

About
The Service Engineer is responsible for the installation, inspection, repair, and preventive maintenance, troubleshooting of office imaging products at the customer site. Provide supervisory and technical support to customers regarding technical problems and ensure optimum customer satisfaction. Attend the service calls within committed response time.

Responsibilities

• Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers.
• Maintain good rapport with the IT Administrators, Machine In-charge & Operators.
• Write technical reports, recording any customer complaints and forwarding to the responsible department.
• Keep the machines up-to-date and provide training to customers when required during the installation of new equipment. Upgrade in time the firm wares and modification kits as and when advised by the manufacturer.
• Ordering of spare parts when required and follow up on the pending calls for spares.
• Focus on making a reasonable estimation on non-contractual machines; and strive for cost savings on contractual machines.
• Seek opportunities for consumable sales and contract conversions and provide the leads to the Service Manager.
• Advise the customer on trade-in of their old equipment with a new one and submit the equipment sale needs to the Service Manager.

Location
Abu Dhabi, Abu Dhabi, United Arab Emirates

Qualifications

• Bachelor's Degree in IT or Equivalent