About the Role
As a key member of the workshop teams, you will provide technical expertise and support, specializing in diagnosing complex vehicle issues, guiding technicians, and ensuring quality repairs are made in line with brand standards. Your role will be critical in maintaining high standards of service and in maximizing customer satisfaction.
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Key Responsibilities
- Diagnose and resolve complex mechanical, electrical, electronic, and vehicle diagnostic issues using approved tools and technical information.
- Provide technical guidance and on-the-job support to technicians on fault diagnosis, repair procedures, and complex vehicle issues.
- Liaise with manufacturers and brand technical support teams for technical assistance, software updates, service bulletins, and warranty claims.
- Conduct quality inspections, road tests, and repair verification to ensure accurate diagnosis and first-time fixes.
- Investigate repeat repairs, identify root causes, and ensure compliance with manufacturer standards, company policies, and safety requirements.
Experience
- 3–5 years of relevant experience in a reputable automotive dealership.
- Hands-on experience in vehicle diagnostics, troubleshooting, and technical support within a workshop environment.
- Experience using automotive diagnostic tools, workshop manuals, and technical documentation.
Education & Other Qualifications
- Bachelor's degree in Engineering or a Diploma in Automotive.
- Strong technical knowledge of automotive mechanical, electrical, and electronic systems.
- Ability to interpret wiring diagrams and use workshop manuals effectively.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Good understanding of customer needs and service requirements.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
