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Siemens Digital Industries is a leading innovator in automation and digitalization, dedicated to supporting customers in maximizing growth, profit opportunities, and ecological footprint in the discrete and process industries. As a Service Engineer, you will help transform everyday practices by finding solutions that foster a more inquisitive world for tomorrow.
Location: Al Khobar, Eastern, Saudi Arabia
Work Conditions: On-site, Full-time
Key Responsibilities:
- Technical Expertise: Understand and provide advanced support for Siemens Automation systems, including configuration, troubleshooting, and optimization.
- Industry-Specific Knowledge: Utilize experience in the water, oil, gas, and petrochemical industries to address unique challenges and provide tailored solutions.
- Customer Service Excellence: Ensure customer satisfaction by addressing complex issues and optimizing Siemens Automation systems.
- Service Operations Support: Collaborate with the service operations team on service requests, incidents, and escalations.
- Problem Resolution: Independently resolve intricate customer issues and provide guidance to less experienced engineers.
- Documentation and Reporting: Maintain detailed records of service activities, prepare technical reports for management and customers.
- Training and Development: Assist in training and mentoring less experienced engineers, sharing expertise in Siemens Automation systems.
- Collaboration: Work with customers and cross-functional teams to identify opportunities for improvement.
- Safety: Promote a safety-first culture by following all safety protocols.
Qualifications:
- Bachelor's degree in a relevant engineering field (e.g., electrical, automation, control systems).
- 2-5 years of hands-on experience with Siemens Automation systems.
- Profound technical knowledge of systems, strong problem-solving and communication skills.
- Ability to work independently, meet deadlines, and exceed customer expectations.
- Commitment to safety and quality standards.
Benefits:
- 2 to 3 days of mobile working per week as a global standard.
- A diverse and inclusive culture that fosters personal and professional development.
- Extraordinary variety of learning & development opportunities.
Join us to transform the everyday and create a better tomorrow. We celebrate individuality and are committed to building a diverse workplace that reflects society. We encourage applications from a diverse talent pool and are open to discussing flexibility and reasonable adjustment requirements.
Language Requirements: Not specified.
