As a Service Engineer, you will play a pivotal role in executing retrofit upgrades, system extensions, and modifications for Substation Automation systems while delivering Service Level Agreement (SLA) programs. You will lead assignments of low to high complexity, ensuring all site activities are completed efficiently, cost-effectively, and fully aligned with contractual obligations, quality standards, and safety requirements.
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Key Responsibilities:
- Represent the Service Engineering function in project and customer meetings, contributing to the development of project execution philosophies and plans.
- Serve as a key technical interface with customers, ensuring the company is presented as a professional and trusted partner.
- Coordinate with customers and external entities to prepare project documents, execution schedules, acceptance criteria, and resolve open items.
- Execute service engineering activities such as system integrations, factory testing, and site implementations.
- Perform system modifications, extensions, and upgrades, including Site Acceptance Testing (SAT) and energization checks.
- Develop HMI configurations and system databases according to project specifications.
- Prepare project documentation such as System Architecture, Signal Lists, and Method of Statement (MoS).
- Ensure compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
- Support continuous improvement initiatives by providing lessons learned and enabling product and process enhancements.
- Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.
- Drive innovation and enhance engineering solutions to improve customer value.
- Perform real-time risk and opportunity assessments throughout project execution and report any contractual issues or quality concerns.
Qualifications:
- Bachelor’s or master’s degree in electrical engineering, Power Systems, Automation, or a related field.
- 6-10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
- Strong command of Substation Automation Systems and familiar with communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, and Modbus.
- Advanced proficiency with the company MicroSCADA and RTU systems.
- Hands-on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
- Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
- Intermediate knowledge of OT cybersecurity standards and practices.
- Excellent communication skills and proficiency in spoken and written English.
- Willingness to travel 100% to customer sites.
Work Conditions:
- This is a full-time, on-site position.
Language Requirements:
- Proficiency in spoken and written English is essential.
