Service Engineer - SCMS

About the Job:
As a Service Engineer, you will play a pivotal role in executing retrofit upgrades, system extensions, and modifications for Substation Automation systems while delivering Service Level Agreement (SLA) programs. You will lead assignments of low to high complexity, ensuring that all site activities are completed efficiently, cost-effectively, and are fully aligned with contractual obligations, quality standards, and safety requirements.

Key Responsibilities:

• Represent the Service Engineering function in project and customer meetings, contributing to project execution philosophies and plans, ensuring effective implementation.
• Serve as a key technical interface with customers, presenting the company as a professional and trusted partner.
• Coordinate with customers and external entities to prepare project documents, execution schedules, acceptance criteria, resolve open items, and complete acceptance testing activities.
• Execute service engineering activities such as system integrations, factory testing, and site implementations according to approved processes to ensure on-time, on-quality, and on-cost delivery.
• Perform system modifications, extensions, and upgrades, including Site Acceptance Testing (SAT), energization checks, and final system acceptance.
• Develop Human-Machine Interface (HMI) configurations and system databases per project specifications.
• Prepare project documentation including System Architecture, Signal Lists, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA).
• Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
• Support continuous improvement by providing structured lessons learned, managing claims, and enabling product and process enhancements.
• Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.
• Drive innovation and improve engineering solutions to enhance customer value.
• Demonstrate the company's core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture.
• Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.
• Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.

Your Background:

• Bachelor’s or master’s degree in electrical engineering, Power Systems, Automation, or a related field.
• 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
• Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, Modbus, and others.
• Advanced proficiency with the company's MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
• Hands-on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
• Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
• Intermediate knowledge of OT cybersecurity standards and practices, solutions (Firewall, NIDS, WSUS, RADIUS Configuration), and testing methodologies.
• Excellent communication skills, with proficiency in spoken and written English.
• Willingness to travel 100% to customer sites.

Work Conditions:
On-site, Full-time

Language Requirements:
Proficiency in spoken and written English

The company is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. We welcome you to apply today.