About the Role
Join a leading provider of industrial automation, test and measurement, information systems, and industrial services as a key member of our technical support team. You will be responsible for delivering prompt and exemplary support for the company’s Centum VP system, ProSafe-RS, and PRM. In this dynamic position, you will engage in hands-on activities, including on-site commissioning, start-up assistance, and emergency supports, as well as preventive and corrective maintenance actions for our product portfolio. We aim to contribute to a sustainable future through innovation and technology, and we seek passionate individuals who share our mission.
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Key Responsibilities:
- Assume responsibility for delivering prompt and exemplary technical support for the company’s Centum VP system, ProSafe-RS, and PRM.
- Execute on-site commissioning, start-up assistance, and emergency supports.
- Manage inquiries, troubleshoot, conduct thorough investigations, analyze, test, and effectively resolve issues reported from client sites.
- Engage in add-on/expansion service projects during the engineering, FAT, SAT, and commissioning phases.
- Perform preventive and corrective maintenance on the company’s product portfolio, encompassing hardware and software modifications and upgrades.
- Implement system modifications and enhancements, both online and offline, as required.
- Uphold customer satisfaction metrics, ensure optimal process uptime, and enhance system performance. Deliver specialized/customized training sessions to clients upon request.
- Contribute actively to the service division’s growth initiatives, identifying avenues for additional services within the existing client base.
- Adapt to varying role locations (onshore/offshore) and durations, including short-term or long-term resident site support engagements.
Qualifications and Experience:
- Hold a minimum degree in Instrumentation & Control / Electronics Engineering.
- Possess 5 to 8 years of experience in maintaining the company’s DCS (CS3000 or Centum VP), Safety System (Prosafe RS), and Asset Management System (PRM), with proficiency in Foundation Fieldbus, Modbus, Profibus OPC, and networking.
- Demonstrated expertise in troubleshooting, predictive, and preventative maintenance of the company’s systems, complemented by extensive site start-up and commissioning experience, preferably within Oil/Gas/Petrochemical/Power plants.
- Exhibit flexibility in extensive travel throughout KSA and adeptness in team collaboration, with proficiency in English (written, spoken, and reading).
Competencies & Skills:
- Command a robust understanding of the company’s Control system (DCS) & Safety system (ESD) engineering and online maintenance practices.
- Familiarity with safety standards, guidelines, and FSM concepts, with preference for TUV certification.
- Demonstrate superior troubleshooting, diagnostic, and problem-solving abilities, supported by proficiency in various control techniques and optimization methodologies.
- Exhibit strong communication skills, both written and verbal, coupled with a customer-centric approach and a commitment to service excellence.
The company is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive culture. We actively recruit, develop, and promote individuals from various backgrounds and experiences, ensuring that everyone can belong, contribute, succeed, and demonstrate their full potential.
