About the Job
The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches, acting as a centralized point of contact for service-related inquiries and operations. This role involves working closely with ROM, branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency.
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Responsibilities
- Ensure timely and accurate delivery of assigned services, meeting established quality and performance standards.
- Proactively identify and address potential service bottlenecks to maintain seamless service provision.
- Act as the primary point of contact for customers, handling inquiries, service requests, and escalating with professionalism.
- Analyze and resolve service-related issues promptly, ensuring a positive customer experience.
- Collaborate with team members and other departments to ensure efficient service operations across multiple branches.
- Maintain accurate records of all daily and monthly activities, including service transactions and customer interactions.
- Prepare comprehensive reports on service performance, customer feedback, and improvement suggestions.
- Collect and analyze customer feedback to identify service gaps and recommend enhancements to the branch development team.
- Demonstrate flexibility in adapting to process changes and new service allocation requirements.
- Undertake and complete any additional responsibilities or assignments entrusted by the line manager.
Qualifications
- Bachelor’s degree in business administration, finance, or related field (preferred).
- Minimum of 2-3 years of experience in the Banking industry, preferably in customer service or operations.
- Proficiency in banking systems and service platforms.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- High attention to detail and accuracy.
- Proven ability to handle customer inquiries and escalations.
- Experience working collaboratively with cross-functional teams to achieve common goals.
- Broad knowledge of the company’s Retail Banking financial products & services.
- Thorough knowledge of the company’s Retail Credit & Operational Policies & Procedures.
- Good knowledge of UAE banking practices, regulations & risks.
- General awareness of competitors in the local market.
This position is for UAE Nationals only.
