Service HUB Specialist

The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches, acting as a centralized point of contact for service-related inquiries and operations. This role involves working closely with ROM, Branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities

• Ensure timely and accurate delivery of assigned services, meeting established quality and performance standards.
• Proactively identify and address potential service bottlenecks to maintain seamless service provision.
• Act as the primary point of contact for customers, handling inquiries and service requests with professionalism.
• Collaborate with team members and other departments to ensure efficient service operations across multiple branches.
• Maintain accurate records of all daily and monthly activities, including service transactions and customer interactions.
• Collect and analyze customer feedback to identify service gaps and recommend enhancements to the branch development team.

Requirements

• Bachelor’s degree in business administration, finance, or related field (preferred).
• Minimum of 2-3 years of experience in the Banking industry, preferably in customer service or operations.
• Proficiency in banking systems and service platforms.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• High attention to detail and accuracy.
• Adaptability to change and proactive attitude toward process improvement.
• Broad knowledge of the company's Retail Banking financial products & services.
• Good knowledge of UAE banking practices, regulations & risks.

This position is for UAE Nationals only.