Service Management Professional

This job in Riyadh involves supervising service management professionals and ensuring that services consistently meet established SLAs and KPIs. Key responsibilities include engaging with clients for feedback, supervising service incidents and escalations, and collaborating with senior management for process improvements. The role requires maintaining comprehensive service documentation, generating performance reports, and coordinating resources for optimal service coverage.

Requirements include a bachelor's degree or equivalent experience, typically 7+ years in the industry with a minimum of 3 years in a similar role, and proven expertise in Service and Program Management. Candidates should demonstrate strategic planning capabilities, team leadership, and performance management skills, as well as a commitment to continuous learning in industry knowledge and technology.

Other Qualifications: An advanced degree and relevant certifications, such as PMP or ITIL, are beneficial.

Work Conditions: At the company, we value strong connections and community. Our work model emphasizes in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We are dedicated to creating an inclusive environment where everyone can thrive.