Service Management Supervisor

As a Service Management Supervisor, you will ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. You will supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. Engaging with clients to gather feedback, you will address concerns and coordinate support to enhance overall service quality.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in Service and Program Management
• Proficiencies in strategic planning, team leadership, and performance management
• Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

Location
Not specified

Work Conditions
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.