About the Role
This is a full-time position that will oversee complex and critical projects for the company. The Service Manager for Cash & Liquidity Platforms will lead solution design, architecture, integration, and delivery for long-term strategic initiatives focused on top-end government and large corporate customers. Given the increasing technical debt due to critical long-term initiatives in government, large corporate, wholesale, and business banking systems, a comprehensive solution is essential. The role will involve overall architecture design for critical solutions in wholesale banking, global transaction banking, risk, and treasury, ensuring futuristic state-of-the-art design and integration capabilities.
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Key Responsibilities
- Lead end-to-end applications integrations for Wholesale Banking Group (WBG) and Business Banking Division (BBD) with upstream and downstream systems.
- Provide technical WBG and BBD product solutions while gathering feedback and requirements for future system enhancements.
- Collaborate with IT and various stakeholders to enhance user experience through continuous integration and agile delivery practices.
- Manage projects and significant task rollouts in WBG and BBD, coordinating with vendors, business users, and other stakeholders to clearly articulate and document business requirements, change requests, Data Gap Resolution Strategy, and data feeder design.
- Ensure compliance with security, risk, legal regulations, project management practices, and audit standards. Maintain a Governance, Risk, and Compliance (GRC) Matrix as per bank requirements.
- Facilitate user acceptance testing (UAT) for projects and change requests while adhering to quality control policies.
- Support go-live and post-go-live activities for projects and releases to production.
- Own deployment, validation, and environment readiness for all WBG platform releases, including Azure cloud provisioning, CI/CD pipeline execution, Kubernetes operations, performance tuning, disaster recovery/resiliency testing, data migration, and integration across core banking, payments, and enterprise systems.
Key Accountabilities
- Understand Business Expectations:
- Grasp current business issues, objectives, and expectations from IT.
- Manage requirements, communications, and status updates with business units.
- Delivery Management and Communication:
- Facilitate project charter development, resource and time estimation, oversee project stages, manage teams effectively, and track milestones while ensuring timely updates for stakeholders.
- Relationship Management:
- Engage regularly with business units and act as the single point of contact for IT requirements. Facilitate discussions on strategic initiatives, product enhancements, and technology trends.
- Technology Recommendations:
- Propose innovative technology solutions that support business growth and revenue.
- Application Vendor Management:
- Manage RFP creation, vendor selection, proposal evaluation, contracting, scope articulation, onboarding, and project management, including conducting periodic vendor meetings with documentation of discussions and actions.
Application Management Activities
- Ensure that application profiles and documentation are maintained. Monitor application health concerning utilization, performance, availability, and support issues.
- Plan, track, and close all Service Requests, Change Requests, and Incident Tickets assigned to the team, ensuring resolution and reporting of major incidents as stipulated.
- Supervise the closure of Vulnerability Assessments and Penetration Testing findings.
Platform Engineering, Release Readiness & Integration Management
- Ensure readiness, stability, and resilience of WBG platforms.
- Oversee release deployment and environment readiness for all WBG platform releases.
- Manage Azure cloud provisioning, CI/CD pipeline execution, Kubernetes operations, log analysis, performance tuning, disaster recovery drills, and end-to-end integration across various banking and financial systems.
- Lead data migration and database optimization efforts.
Unit Management
- Conduct periodic team meetings to address unit activities, manage timely reporting, and ensure leave and training plans are in place.
- Implement Risk Control Self-Assessment (RCSA) and Control Testing protocols to ensure compliance and address identified issues.
Specialist Skills / Technical Knowledge Required for this Role
- Proficiency in project scope management, client relationships, and risk management.
- Deep understanding of WBG and BBD products along with technical/functional insights into assigned applications.
- Demonstrated experience managing projects adhering to PMI standards within the banking domain, particularly with Azure Cloud provisioning, Kubernetes, and data migration.
- Excellent communication, team management, and collaboration skills with a strong focus on delivery and performance.
- Bachelor's degree in computer science, information systems, business administration, or a related field with a minimum of 10 years of relevant experience in the banking sector.
