Service Project Manager

About the Role
This position is responsible for implementing and administering project and company policies and procedures to successfully achieve project and business objectives.

Key Responsibilities

Readiness & Planning

• Ensure quotes, spares, and tools are ready in ServiceMax; review procedures; update rig board with a 3-month schedule; coordinate with assets and support customer RFIs.
• Manage and update the company customer drilling forecasts, material requirements, and inventory with customer coordinators.

Pre-Mobilization

• Complete Duty of Care Steps 1-4; create CWO in Smax; assign technicians; confirm rig board dates; hold pre-job meetings with technicians.

Operations & Technical Support

• Provide operational/technical support for VISIO drawings, DBIs, and activity coordination; keep job report filing updated; coordinate closely with FSTs at offshore operations.
• Manage service tools for offshore and workshop operations; attend operational meetings (Well on Paper, reviews, etc.); present new equipment to drilling engineers.
• Support 24/7 service call-outs, including off-hours support for equipment failures and urgent operations.

During Job

• Daily check-in with FST; support technical needs and Duty of Care Steps 5-9; strive to reduce downtime through checklists and direct FST communication.

Post Job

• Approve and export CWO package; conduct post-job briefs; request restocking; ensure all service jobs are invoiced; update repair status for trees and spares.

Quality, Compliance & Customer Engagement

• Lead/participate in EFNCR and customer NC closeouts; review and update ICPs and customer reports; manage stack-up tests and site visits as required.
• Act as focal point for the company with defined customers, handling daily operations, admin, and supporting sales/BD efforts (including upselling and contract discussions).

MMR/Aftermarket/Others

• Track project timelines; liaise with MMR for repairs/local manufacturing; plan workover material and MOC for flow line hook-ups; provide FST performance feedback.

Asset Management

• Ensure asset readiness through planning with asset management team and creating and maintaining asset demand forecast for supported clients.

Qualifications

1. Required Knowledge/Formal Education:

   • Degree in engineering or technical subject preferred (not essential if compensated by substantial field experience).
   • In-depth understanding of oilfield operations, wellhead equipment, and project management methodologies.
   • Work experience can compensate for lack of formal education.

2. Experience:

   • Demonstrated hands-on field experience in wellhead or related oil & gas operations is preferred.
   • Proven track record managing multiple projects in a fast-paced, high-pressure environment.
   • Experience with the company systems and UAE onshore and offshore operations is a significant advantage.
   • Experience in North America Unconventional and Independent Operators as a customer is a significant advantage.

3. Required Certificate(s):

   • BOSIET, H2S awareness is a must.
   • The company HSE, and quality programs are a plus.
   • Additional certifications in project management, Lean Six Sigma (e.g., PMP) are a plus.

4. Required Interpersonal Skills:

   • Strong English language communication and stakeholder management skills; able to build trust with clients and internal teams. Arabic and French are a plus.
   • High resilience—remains calm and effective under pressure, handles frustration and setbacks professionally.
   • Culturally aware and able to work with diverse, multidisciplinary teams.
   • Self-starter: demonstrates initiative, autonomy, and a proactive approach to problem-solving.
   • Patient and adaptable; able to handle frustration and annoyance without outward indications.

5. Required Technical Skills and/or Problem-Solving Skills:

   • Advanced proficiency in reading and updating engineering drawings (Visio, CAD).
   • Strong analytical and process improvement mindset; able to identify and implement operational efficiencies.
   • Proficient in Microsoft Office 365 Suite, SAP, and digital field ticketing systems.
   • Comfortable with oilfield lingo and able to adapt communication style to different audiences.

6. Required Managerial Skills:

   • Demonstrated leadership in field and project settings.
   • Ability to manage competing priorities and adapt to sudden changes in planning and operations.
   • Experience in coaching, mentoring, and developing field teams.

Skills

• Leadership
• Environmental
• Project Management