Service Station Manager

About the Role
The Service Station Manager is responsible for the overall management and performance of the Service Station, combining strong hands-on technical expertise with leadership, customer management, safety, quality, financial control and operational delivery. The role ensures that the Service team has the people, tools, equipment, systems and technical support necessary to deliver high-quality service while meeting customer deadlines, operational KPIs and business objectives.

Key Responsibilities

• Lead and manage the day-to-day operations of the Service Station, ensuring safe, efficient and high-quality service delivery while meeting customer deadlines and operational requirements.
• Lead, supervise and motivate the Service team, conduct daily operational meetings, allocate resources, set KPIs and objectives, monitor performance, and manage performance or disciplinary matters when required.
• Plan and coordinate workshop activities, customer site visits and field service requirements, ensuring effective utilization of manpower, equipment and resources to achieve agreed turnaround times and customer commitments.
• Provide technical guidance and hands-on support across machining, mechanical systems, hydraulics, pneumatics, electronics/electrical systems, engineering drawings and technical documentation, including troubleshooting and root-cause identification.
• Apply strong practical knowledge of aviation Ground Support Equipment (GSE), engine tooling and associated maintenance/service equipment to effectively manage and support Service Station activities.
• Ensure adequate availability and appropriate use of tools, machinery, equipment, spare parts and consumables required for safe and efficient Service Station operations.
• Ensure compliance with applicable HSE, PPE, quality and company requirements, maintain audit readiness and ensure timely closure of non-conformities, corrective actions and identified improvements.
• Ensure SAP is fully and correctly utilized by the Service team for applicable Service Station transactions and maintain accurate operational records, processes and documentation.
• Build and maintain effective relationships with customers, vendors, suppliers and internal stakeholders, acting as a key escalation point for technical, operational and customer-related matters.
• Manage the Service Station budget and operating costs, contribute to annual workload and capacity planning, optimize resources and identify and mitigate operational, technical, commercial and safety risks.
• Prepare, analyze and interpret technical and operational reports, including KPIs, workload, capacity, turnaround time, resource utilization, costs and customer delivery, and provide regular performance updates to the Director Operations – Middle East.
• Identify operational gaps and improvement opportunities and lead appropriate corrective actions, process improvements and change initiatives to enhance safety, quality, productivity, cost efficiency and customer service.
• Support business requirements, including travel within the Middle East and internationally, and undertake other reasonable responsibilities assigned by the Director Operations – Middle East.

Mandatory Technical Requirements

• Strong practical knowledge and experience in machining, mechanical systems, hydraulics, pneumatics and electronics/electrical systems.
• Strong ability to read and interpret technical/engineering drawings, maintenance manuals and technical documentation.
• Practical knowledge and experience of aviation Ground Support Equipment (GSE) and engine tooling is mandatory.
• Strong mechanical aptitude with proven technical troubleshooting and problem-solving capability.
• Ability to prepare, analyze and interpret technical and operational reports and convert findings into corrective or improvement actions.
• Proven leadership and people-management experience within a technical/service environment, with strong organizational, communication and stakeholder-management skills.
• Ability to manage multiple operational priorities while consistently meeting customer deadlines.
• Valid UAE driving license with willingness to travel as required.

Qualifications

• Engineering qualification or equivalent relevant technical background.
• Relevant experience in a Service Station / Service Centre, maintenance, engineering or technical operations environment.
• Previous people-management experience, preferably leading technical or engineering teams.
• Aviation industry experience, particularly within GSE, engine tooling or related aviation equipment, strongly preferred.
• Strong commercial awareness with good communication, organizational and decision-making skills.
• Confident, self-motivated and professional, with the ability to engage effectively with customers and stakeholders at all levels.
• Valid UAE driving license and passport, with flexibility to travel within the Middle East and internationally.

What We Offer

• Company-sponsored employment visa and work permit.
• Comprehensive health insurance coverage.
• Work-life balance through flexible working hours.
• 30 days of annual leave.
• Comprehensive onboarding and a wide range of professional development opportunities.
• Regular team events and company celebrations.

The company is committed to providing equal opportunities for employment and fostering a professional and inclusive workplace. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.