Service Station Manager

About the Role
The Service Station Manager is responsible for the overall management and performance of the Service Station, blending strong technical expertise with leadership, customer management, safety, quality, financial control, and operational delivery. The role ensures that the Service team has the necessary people, tools, equipment, systems, and technical support to deliver high-quality service while meeting customer deadlines, operational KPIs, and business objectives.

Key Responsibilities

• Lead and manage daily operations of the Service Station, ensuring safe, efficient, and high-quality service delivery.
• Supervise and motivate the Service team; conduct daily operational meetings; allocate resources; set KPIs and objectives; monitor performance.
• Plan and coordinate workshop activities, customer site visits, and field service requirements, ensuring effective utilisation of manpower, equipment, and resources.
• Provide technical guidance and hands-on support across various systems including machining, mechanical systems, hydraulics, pneumatics, electronics/electrical systems, and engineering documentation.
• Manage and support Service Station activities, applying practical knowledge of aviation Ground Support Equipment (GSE) and engine tooling.
• Ensure availability and appropriate use of tools, machinery, equipment, spare parts, and consumables.
• Maintain compliance with HSE, PPE, quality, and company requirements; ensure audit readiness; close non-conformities and implement corrective actions.
• Ensure proper use of SAP for Service Station transactions, maintaining accurate operational records and documentation.
• Build and maintain effective relationships with customers, vendors, suppliers, and internal stakeholders, serving as a key escalation point for technical and operational matters.
• Manage the Service Station budget and operating costs; contribute to annual workload and capacity planning; mitigate operational, technical, commercial, and safety risks.
• Prepare, analyse, and interpret technical and operational reports; provide performance updates to the Director Operations – Middle East.
• Identify operational gaps and improvement opportunities, leading corrective actions and process improvements.
• Support business requirements including travel within the Middle East and undertake other responsibilities as assigned.

Mandatory Technical Requirements

• Strong practical knowledge in machining, mechanical systems, hydraulics, pneumatics, and electronics/electrical systems.
• Ability to read and interpret technical/engineering drawings and maintenance manuals.
• Practical knowledge of aviation Ground Support Equipment (GSE) and engine tooling is mandatory.
• Strong mechanical aptitude with proven technical troubleshooting capabilities.
• Ability to prepare, analyse, and interpret technical reports and convert findings into corrective actions.
• Proven leadership and people-management experience in a technical/service environment.
• Ability to manage multiple operational priorities and meet customer deadlines.
• Valid UAE driving licence with willingness to travel as required.

Qualifications

• Engineering qualification or equivalent relevant technical background.
• Relevant experience in a Service Station/Service Centre, maintenance, engineering, or technical operations environment.
• Previous people-management experience, ideally within technical or engineering teams.
• Experience in the aviation industry, particularly in GSE or engine tooling, is strongly preferred.
• Strong commercial awareness with good communication, organisational, and decision-making skills.
• Confident, self-motivated, and professional; able to engage effectively with customers and stakeholders.
• Valid UAE driving licence and passport, with flexibility to travel within the Middle East and internationally.

What We Offer

• Company-sponsored employment visa and work permit.
• Comprehensive health insurance coverage.
• Work-life balance with flexible working hours.
• 30 days of annual leave.
• Comprehensive onboarding and a wide range of professional development opportunities.
• Regular team events and company celebrations.

The company is committed to providing equal opportunities for employment and fostering a professional and inclusive workplace. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.