The company offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program. This role provides a highly dynamic, fast-paced, professional working environment and the chance to develop skills in a real business context.
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During your internship, you will apply your skills in the IT industry and acquire a range of abilities, working alongside industry professionals. You will have regular training and one-on-one meetings with your manager, setting goals and plotting your development. With our open-plan offices and friendly culture, you'll have the opportunity to learn from seasoned professionals who will guide you in your future career.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Hybrid (average 2 days per week from the company office)
Key Responsibilities
- Manage the customer experience with recurring meetings to supervise related activities and outcomes.
- Engage and manage the post-sales relationship with customers.
- Work on problems of diverse complexity and scope, acting as a team or project leader, providing direction to team activities, and facilitating information validation and decision-making processes.
- Take ownership of incidents, managing all high and critical incidents.
- Provide logistics support on RMAs.
- Manage installed base and entitlement, as well as escalation/remediation.
- Prepare and conduct monthly and quarterly business reviews with the end customer and internal stakeholders.
- Analyze trends for further discussion and define actions to address issues and concerns.
- Ensure customer satisfaction through appropriate expectation setting and high-quality, timely service delivery.
Required Skills
- Strong communication and presentation skills.
- Ability to manage multiple tasks and deadlines.
- Attention to detail and willingness to take ownership.
- Proficient in PowerPoint and Excel.
About You
- Must be within 1 year of graduation, which may include relevant work experience.
- 2025 & 2026 graduates are welcome to apply.
- Fluent in English.
- Degrees in Information Systems or Management Information Systems are preferred.
- Based on Eastern Province is a must.
- Proven ability to effectively communicate both written and verbally.
- High energy, drive, enthusiasm, commitment, self-belief, and achievement orientation are essential.
- A good mix of analysis, problem identification, and presentation skills.
- A learning-oriented attitude with a drive to thrive in a fast-paced environment.
