About the Job:
In this role, you will collaborate closely with a globally recognized leader in their industry, known for their commitment to excellence, innovation, and delivering exceptional value. The company is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
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The Service Transition Manager will oversee the successful onboarding, rollout, adoption, and ongoing service delivery of the organization's enterprise and digital services. This involves daily engagement with client entities, the PMO, IT Operations & Infrastructure, vendors, and other internal teams to ensure effective service delivery aligned with business priorities.
Key Responsibilities:
- Service Transition & Operational Readiness:
- Lead transition planning and execution for new platforms and services.
- Define and manage transition governance, risks, and dependencies.
- Ensure operational readiness of support and infrastructure teams.
- Track transition success criteria and acceptance into business-as-usual operations.
- Entities Onboarding & Rollout:
- Lead onboarding and migration activities for new client entities.
- Develop and execute rollout and migration plans.
- Monitor adoption metrics following onboarding activities.
- Demand & Request Management:
- Act as the focal point for platform-related requests.
- PMO & Project Coordination:
- Work with the PMO team to align service activities with project objectives.
- Stakeholder Management:
- Build and maintain relationships with business and technical stakeholders.
- Governance & Reporting:
- Prepare service performance reports and track service KPIs.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Business Administration, Engineering, or related field.
- Minimum 5 years of experience in Service Delivery or IT Service Management.
- Experience managing service transitions or enterprise platform deployments.
- Strong understanding of IT service management principles.
Preferred Certifications:
- ITIL Service Transition or equivalent service management certification.
- Project management certification (preferred).
Language Requirements:
Proficiency in Arabic is required.
About the company:
The company is a globally recognized IT consulting and technology services organization dedicated to enabling digital transformation through innovation and expertise. They partner with leading organizations across various industries to deliver exceptional talent and strategic IT consulting services, empowering businesses to achieve sustainable success.
If this opportunity aligns with your expertise and career aspirations, please share your updated resume at [email protected].
