About the Job:
In this role, you will collaborate closely with a globally recognized leader in their industry known for excellence, innovation, and value. The company, as a trusted IT consulting partner, is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Job Summary:
The Service Transition Manager is responsible for overseeing the onboarding, rollout, adoption, and ongoing service delivery of the organization’s enterprise and digital services. This role requires daily engagement with client entities, the PMO, IT Operations & Infrastructure, vendors, and internal teams to ensure effective delivery of services aligned with business priorities.
Key Responsibilities:
- Lead transition planning and execution for newly delivered platforms and services.
- Define and manage transition governance, milestones, risks, and dependencies.
- Ensure operational readiness of support, infrastructure, security, and business teams.
- Coordinate knowledge transfer and handover activities between project and operational teams.
- Monitor onboarding, rollout, and adoption metrics following activities.
- Act as a focal point for collecting and managing platform-related requests.
- Work closely with the PMO team to align service activities with project objectives.
- Prepare service performance reports and track service KPIs.
Qualifications & Experience:
- Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related field.
- Minimum 5 years of experience in Service Delivery, IT Service Management, Enterprise Applications, or PMO-related roles.
- Strong understanding of IT service management principles and operational processes.
- Experience with managing service transitions, onboarding programs, or enterprise platform deployments.
- Experience working with government entities or large enterprise stakeholders.
Preferred Certifications:
- ITIL Service Transition or equivalent service management certification.
- Project management experience (preferred).
- Agile or Scrum certification (preferred).
Location: Sharjah, Sharjah Emirate, United Arab Emirates
Employment Type: Contract (24 months, extendable)
Notice Period: 30 days maximum
Client: Government Entity
About the company:
The company is a globally recognized IT consulting and technology services organization dedicated to enabling digital transformation through innovation, expertise, and a people-centric approach. They partner with leading organizations across industries to accelerate business growth by delivering exceptional talent and innovative technology solutions.
If this opportunity aligns with your expertise and career aspirations, you are invited to share your updated resume at [email protected].
