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ServiceNow Architect

Unlock employer Riyadh, Saudi Arabia Posted: 16 Jul 2025

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework. The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.

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Key Responsibilities:

  • Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response.
  • Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies.
  • Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes.
  • Support the implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.
  • Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules.
  • Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards.
  • Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.

This is a full-time position in Riyadh, Saudi Arabia, with a tenure of 12 months.

Qualifications:

  • 8–12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.
  • Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects.
  • Strong technical knowledge in:
    • ServiceNow ITOM Event Management
    • Service Mapping and Discovery
    • CMDB Modeling and CI Relationships
    • Service Portfolio & Catalog Design
  • Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds.
  • Familiar with MID Server design, orchestration, and ITOM Health dashboards.
  • ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.

Language Requirements:

  • Proficiency in English is required.
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