About the Role
Analyze business needs and translate them into ServiceNow functional requirements, coordinating with stakeholders throughout solution design, testing, and implementation to ensure delivered functionality meets agreed requirements.
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Key Accountability Areas
Requirements Analysis & Documentation
- Gather and analyze business needs to define clear ServiceNow functional requirements.
- Develop user stories that communicate required functionality and expected outcomes.
- Maintain requirements and backlog records, incorporating agreed changes and clarifications.
Stakeholder Coordination
- Conduct workshops with business users, process owners, and developers to clarify requirements and confirm shared understanding.
- Evaluate requirements against ServiceNow capabilities in coordination with relevant technical teams.
- Clarify functional queries and align stakeholders on the proposed solution design.
Solution Design & Implementation Support
- Provide functional inputs to solution design based on agreed business requirements.
- Support implementation activities by clarifying requirements and reviewing proposed functionality.
- Follow up on requirement-related issues with relevant stakeholders through resolution.
Testing & Acceptance
- Support functional testing and User Acceptance Testing (UAT) against agreed requirements.
- Coordinate clarification of testing feedback and identified functional gaps.
- Verify that delivered solutions meet business requirements and support acceptance activities.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems that arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
- Comply with related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor Degree in Information Management Sciences & Systems or any relevant field.
Work Experience
Technical / Functional Competencies
- Applications Development Standards and Procedures
- Applications Knowledge
- Applications System Analysis
- Applications System Design
- Applications Systems Architecture
- Desktop Applications Knowledge
- Desktop Distributed Applications Development
- Joint Applications Development
- Web Applications Programming
