About the Role
We are looking for an experienced ServiceNow Cloud Migration Engineer to lead and carry out the migration of a ServiceNow platform from on-premise (self-hosted) to the cloud, preferably on Google Cloud Platform (GCP). You will assess the current ServiceNow environment, plan the migration, and securely move instances, data, customizations, and integrations to the cloud, ensuring minimal downtime and no data loss. Collaborating closely with platform owners, infrastructure, security, and business teams, you will oversee the process through to go-live.
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Responsibilities
- Assess the current on-premise ServiceNow environment, including instances, versions, customizations, scoped apps, integrations, and data volumes.
- Plan the migration approach, timeline, cutover, and rollback plans.
- Prepare and build the target cloud environment, preferably on GCP, including networking, security, access, and connectivity.
- Migrate ServiceNow instances, configurations, customizations, and data to the cloud.
- Reconfigure and test integrations, MID Servers, IntegrationHub, REST/SOAP, and LDAP/SSO connections after migration.
- Review and fix customizations and scripts to ensure they work in the cloud and on the target version, upgrading where needed.
- Conduct full testing (functional, integration, performance, and user acceptance testing), utilizing the Automated Test Framework (ATF) when possible.
- Ensure the migrated platform meets security, compliance, and data residency requirements.
- Keep downtime to a minimum during cutover and provide hypercare support after go-live.
- Create clear documentation, runbooks, and handover materials for the platform and operations teams.
Requirements
- Proven hands-on experience migrating ServiceNow from on-premise (self-hosted) to the cloud.
- Bachelor’s degree in Computer Science, IT, or a related field.
- 6+ years of ServiceNow experience (administration, development, or architecture).
- Strong knowledge of the ServiceNow platform: instance management, upgrades, cloning, update sets, scoped applications, data import/export, and the CMDB.
- Experience with ServiceNow integrations: MID Server, IntegrationHub, REST/SOAP APIs, LDAP/SSO.
- Strong ServiceNow scripting skills (JavaScript, Business Rules, Script Includes, Client Scripts).
- Understanding of cloud infrastructure, networking, and security.
- Strong problem-solving, documentation, and communication skills.
Preferred
- Experience with Google Cloud Platform (GCP), especially migrating workloads to GCP.
- Experience with ServiceNow modules beyond the core platform:
- ITSM (Incident, Problem, Change, Request)
- HR Service Delivery (HRSD)
- Legal Service Delivery, including contract management
- Others such as ITOM, ITAM, CSM, GRC/IRM, or SPM
- ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS-ITSM, CIS-HR, etc.), or Certified Technical Architect (CTA).
- Google Cloud certifications: Associate Cloud Engineer or Professional Cloud Architect.
- Experience in the Saudi or GCC market, including local data residency requirements.
