The ServiceNow Delivery Manager oversees the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget. They manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts, ensuring adherence to ITIL and other relevant best practices in service management.
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Key Responsibilities
- Oversee the end-to-end delivery of ServiceNow solutions and services.
- Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.
- Serve as the primary point of contact for clients regarding ServiceNow services and support.
- Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.
- Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master’s degree is a plus.
- Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.
- ITIL Foundation certification is required.
- ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.
Skills
- Strong leadership and team management skills.
- Excellent client relationship management and communication skills.
- Proficiency in project management methodologies and tools.
Working Conditions
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
Location
ARE - DU - DUBAI
