About
Key Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
- Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
- Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
- Manage integrations between ServiceNow and external systems to support seamless operations.
- Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
- Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
- Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.
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Requirements
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
- Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
- Experience in scripting, workflow design, and platform customization.
- Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
- Excellent communication, stakeholder management, and problem-solving skills.
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
Location
ARE - DU - DUBAI
Work Conditions
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
