Rackspace Technology is a leading provider of expertise and managed services across all major public and private cloud technologies. The company is commissioned by the Kingdom of Saudi Arabia to build a sovereign multi-tenant private cloud.
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As a ServiceNow Developer, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing user experience within organizations.
Location: Riyadh, Saudi Arabia (On-site)
Work Conditions:
- Full-time
- Permanent on-site role
Responsibilities:
- Develop, configure, and customize ServiceNow applications to meet business requirements aligned with Rackspace's cloud solutions.
- Design and implement workflows and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub.
- Integrate ServiceNow with other systems ensuring seamless data flow and consistency.
- Write and maintain scripts (JavaScript) to enhance ServiceNow functionality.
- Create user-friendly interfaces tailored to clients' needs.
- Develop and maintain custom reports and dashboards to monitor key performance indicators.
- Identify and resolve issues within the ServiceNow platform.
- Create and maintain documentation for ServiceNow configurations and workflows.
- Stay updated with ServiceNow releases and apply platform upgrades.
- Provide training and support to end-users and administrators.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications preferred.
- Configuration Management experience (CMDB).
- ServiceNow integration experience (REST APIs, SOAP).
- Strong knowledge of the ServiceNow platform, architecture, and modules.
- Proficiency in JavaScript, HTML, CSS, and web technologies.
- Experience with ITSM, ITIL, and IT service management processes.
- Strong problem-solving and communication skills.
- Experience with service mapping, business rules, and service catalog development is a plus.
Language Requirements: Not specified.
Rackspace Technology is recognized for its multicloud solutions expertise and commitment to delivering end-to-end solutions. The company has a proven record in advising customers, designing scalable solutions, and optimizing returns. Rackspace consistently ranks as a best place to work, attracting and developing world-class talent. The company values diversity and is committed to providing equal employment opportunities.
