About the Role
As a ServiceNow Business Analyst, you will play a critical role in working with clients to understand their business processes, needs, and requirements, and provide guidance on best practices for leveraging the ServiceNow platform. You will collaborate with cross-functional teams to design and implement customized solutions, ensuring successful adoption of these solutions by end-users.
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Responsibilities
- Work with clients to understand their business processes, needs, and requirements, providing guidance on best practices for leveraging the ServiceNow platform.
- Collaborate with cross-functional teams, including technical consultants and project managers, to design and implement customized solutions using the ServiceNow platform, including integration with other systems and applications.
- Develop and maintain business process models and requirements documents to ensure alignment with client needs and objectives.
- Perform gap analysis to identify areas where ServiceNow functionality needs to be enhanced or customized to meet client requirements.
- Assist in testing and deploying ServiceNow solutions, including performing functional and integration testing to ensure that solutions meet client requirements.
- Provide training and support to end-users on the ServiceNow platform and related processes.
- Stay up-to-date with ServiceNow and related technologies, including attending training and certification programs as required.
Requirements
- Bachelor's degree in business administration, computer science, information technology, or a related field.
- Several years of experience working as a business analyst, with a focus on ServiceNow.
- Proficiency in analyzing business requirements and developing solutions on the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
- Ability to understand and map business processes and workflows.
- Excellent problem-solving, communication, and collaboration skills.
- Ability to work independently and in a team environment.
- ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred.
Benefits
- Opportunities for professional growth and advancement within the ServiceNow consulting field.
- A work model that prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- Commitment to fostering an inclusive environment where everyone can thrive.
