ServiceNow - Knowledge Management (Problem & Knowledge Management) job in Riyadh

Position

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We are currently looking for a ServiceNow - Knowledge Management (Problem & Knowledge Management) professional to join our team.

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Job Location
Onsite in Riyadh.

You will be responsible for:

Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.
Create, manage, and curate knowledge articles.
Define and enforce knowledge governance standards.
Analyze usage trends and optimize content for accessibility and accuracy.
Work with various teams to ensure documentation quality.
Promote self-service capabilities via the knowledge base.

Requirements

Experience in ServiceNow Knowledge Management or similar roles.
Strong written communication and content management skills.
Detail-oriented with experience in IT support environments.

Work Conditions
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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