ServiceNow - Knowledge Management (Problem & Knowledge Management)

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We are currently looking for a ServiceNow - Knowledge Management (Problem & Knowledge Management) professional to join our team.

Job Location
Onsite in Riyadh.

You will be responsible for:

• Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.
• Create, manage, and curate knowledge articles.
• Define and enforce knowledge governance standards.
• Analyze usage trends and optimize content for accessibility and accuracy.
• Work with various teams to ensure documentation quality.
• Promote self-service capabilities via the knowledge base.

Requirements

• Experience in ServiceNow Knowledge Management or similar roles.
• Strong written communication and content management skills.
• Detail-oriented with experience in IT support environments.

Work Conditions
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.