ServiceNow Knowledge Management Specialist

About the Job: DXC Technology is the world’s leading independent IT services company, aiding clients in leveraging innovation to navigate change. Formed from the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC serves nearly 6,000 clients in both the private and public sectors across 70 countries. The company's emphasis on technology independence, global talent, and robust partner alliances produces powerful next-generation IT solutions.

Role Responsibilities:

• Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.
• Manage and curate knowledge articles.
• Define and enforce knowledge governance standards.
• Analyze usage trends and optimize content for accessibility and accuracy.
• Collaborate with various teams to ensure documentation quality.
• Promote self-service capabilities via the knowledge base.

Required Skills:

• Experience in ServiceNow Knowledge Management or similar roles.
• Strong written communication and content management skills.
• Detail-oriented with experience in IT support environments.

Work Conditions: At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing and productivity. We are committed to fostering an inclusive environment where everyone can thrive.

Language Requirements: Not specified.

Why Join Us: DXC Technology provides an opportunity to work with a leading Fortune 500 IT services company, with $17.7 billion in revenue and over 130,000 colleagues globally. Our innovation supports critical functions such as aviation, financial markets, and the fast-paced world of digital commerce. Our "people-first" strategy emphasizes inclusion, belonging, and corporate citizenship, making DXC a preferred employer where colleagues are considered our greatest asset.

Join us and embark on a career journey where we will support you every step of the way!