ServiceNow Platform Architect

About the Job

Position: ServiceNow Platform Architect (Enterprise Service Catalogue)

Key Responsibilities:

• Architect and Design Solutions:

  • Design and implement comprehensive ServiceNow solutions with a focus on the Enterprise Service Catalogue.
  • Develop technical architecture and frameworks to support the enterprise-wide deployment of ServiceNow Platform Management.
  • Oversee the health, stability, and performance of the ServiceNow platform.
  • Ensure best practices are followed for configuration, customization, and development.

• Collaboration and Stakeholder Engagement:

  • Work closely with business stakeholders to gather requirements and translate them into technical solutions.
  • Collaborate with other IT teams to ensure seamless integration with other systems and platforms.

• Technical Leadership:

  • Provide technical guidance and mentorship to development teams.
  • Stay updated with the latest ServiceNow features, functionalities, and best practices.

• Governance and Compliance:

  • Ensure compliance with company policies, standards, and regulatory requirements.
  • Develop and maintain documentation related to the architecture, design, and implementation of the ServiceNow platform.

• Problem Solving and Support:

  • Address and resolve technical issues and challenges related to the ServiceNow platform.
  • Provide support for ServiceNow upgrades, patching, and new releases.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience:

  • Minimum of 7 years of experience in ServiceNow platform architecture and administration.
  • Proven experience with the ServiceNow Enterprise Service Catalogue module.
  • Experience with IT Service Management (ITSM) and IT Operations Management (ITOM).

• Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
  • Experience in Agile or DevOps environments.
  • Knowledge of ITIL practices and certifications.

• Technical Skills:

  • Proficient in ServiceNow platform capabilities, including workflow configuration, scripting, UI policies, data policies, client scripts, business rules, and ACLs.
  • Strong understanding of web technologies (JavaScript, XML, HTML, and CSS).
  • Familiarity with integration technologies such as REST/SOAP APIs.

• Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

Working Conditions:

• Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

This position is suitable for individuals seeking a challenging opportunity to drive innovative solutions within the ServiceNow platform while collaborating with diverse teams.