As a ServiceNow Platform Architect, you will be responsible for the design, implementation, customization, and governance of the ServiceNow platform. You will develop and maintain the architectural blueprint to ensure alignment with industry best practices and organizational standards. Your key responsibilities will include:
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Platform Design and Architecture: Develop scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.
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Implementation and Integration: Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and oversee integration with other enterprise systems to ensure data consistency and integrity.
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Customization and Development: Oversee customization of ServiceNow applications to meet specific business needs, ensuring that all customizations are properly documented and maintainable.
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Governance and Best Practices: Establish platform governance, conduct regular reviews of platform performance, scalability, and security, and ensure compliance with relevant regulatory requirements and organizational policies.
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Stakeholder Management: Collaborate with business stakeholders to translate needs into technical solutions while fostering a high-performing team culture and providing technical guidance to development and administrative teams.
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Continuous Improvement: Stay updated with the latest ServiceNow features and trends, identify opportunities for process improvement, and lead initiatives to enhance user experience and platform efficiency.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
- Experience: 7+ years in IT including at least 5 years working with the ServiceNow platform. Proven experience in ServiceNow implementation, customization, and integration, preferably in a leadership or architectural role.
- Certifications: ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) preferred. Additional certifications in ServiceNow (e.g., ITSM, ITOM) are a plus.
- Skills:
- In-depth knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
- Strong understanding of ServiceNow architecture and platform capabilities
- Proficiency in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs)
- Excellent problem-solving skills, communication, and interpersonal abilities
- Ability to manage multiple projects and priorities simultaneously
Language Requirements: [Not specified]
At the company, we believe that strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles. We are committed to fostering an inclusive environment where everyone can thrive.
