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The ServiceNow Platform Engineer (L3) is a seasoned subject matter expert responsible for providing excellent customer service and applying technical knowledge to support various processes, including Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.
Key Responsibilities:
- Design, develop, and implement ServiceNow solutions to meet business requirements.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Perform system administration, maintenance, and upgrades of the ServiceNow platform.
- Develop and maintain technical documentation, including design specifications, test plans, and user guides.
- Troubleshoot and resolve technical issues related to the ServiceNow platform.
- Ensure data integrity and security within the ServiceNow environment.
- Provide training and support to end-users and other team members.
- Stay current with ServiceNow best practices and industry trends.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4-6 years of proven experience as a ServiceNow Engineer or in a similar role.
- Strong knowledge of ServiceNow platform capabilities and modules.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ServiceNow integration using REST/SOAP APIs.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.
Work Conditions: Hybrid, Full-time
Location: Riyadh, Riyadh, Saudi Arabia
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