We are seeking a strategic leader to build, establish, and operate a ServiceNow Center of Excellence and Innovation (CoEI) for our client organization. This role will be responsible for developing an organizational blueprint, establishing governance and delivery frameworks, leading cross-functional teams, and driving the strategic vision for ServiceNow as an enterprise platform for digital transformation. The successful candidate will combine deep ServiceNow expertise with enterprise leadership capability, stakeholder management, and change leadership to scale ServiceNow value across the client's organization.
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Key Responsibilities:
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Strategic Leadership & Vision
- Define and articulate the client's vision for ServiceNow; connect this vision to measurable business outcomes and secure executive sponsorship.
- Own and oversee all ServiceNow instances across the enterprise.
- Establish and preside over governance functions; drive organizational change management for ServiceNow adoption.
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CoEI Structure & Team Building
- Design and implement the CoEI organizational structure.
- Build and mentor high-performing teams; define career paths and talent development.
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Delivery & Value Realization
- Define ServiceNow offerings to stakeholders, establish SLAs, and manage delivery.
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Governance, Standards & Risk Management
- Establish technical governance policies and oversee compliance frameworks.
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Innovation & Enterprise Transformation
- Position ServiceNow as a strategic platform and lead innovation opportunity identification across business lines.
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Stakeholder Management
- Serve as the primary advocate for ServiceNow at the executive level, building relationships with C-suite sponsors and business leaders.
Required Experience & Skills:
- 10+ years in enterprise IT service management or IT operations, with 5+ years in a leadership role.
- 5+ years of hands-on ServiceNow experience, including platform administration and implementation.
Technical Knowledge & Certifications:
- ServiceNow certifications preferred (e.g., Certified System Administrator).
- Strong understanding of enterprise service management frameworks (ITIL, etc.).
Leadership & Soft Skills:
- Executive presence with C-level stakeholders.
- Excellent communication skills to convey technical concepts to non-technical audiences.
Educational Background:
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field (Master's degree preferred).
Language Requirements: Not specified.
This position offers a unique opportunity to lead and innovate within a dynamic organization, enhancing the value of ServiceNow across the enterprise.
Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
