ServiceNow - Programmer Analyst Trainee

The company is seeking enthusiastic fresh graduates to join our team as Graduate Trainees – ServiceNow. This role is designed for individuals looking to build a career in IT Service Management (ITSM) using the ServiceNow platform. The trainee will gain hands-on experience in configuring, supporting, and maintaining ServiceNow applications aligned with ITIL best practices.

Key Responsibilities:

• Assist in the configuration and administration of ServiceNow ITSM modules (Incident, Request, Change, Problem).
• Support user and role management, access controls, and system configurations.
• Help create and maintain workflows, business rules, and notifications.
• Assist in managing Service Catalog items and request flows.
• Support report creation and dashboard configuration for operational visibility.
• Troubleshoot basic ServiceNow issues and provide platform support.
• Participate in testing, validation, and documentation of ServiceNow solutions.

Required Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Basic understanding of IT Service Management (ITSM) concepts.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work in a team environment.

Work Conditions:
On-site, Full-time

Location:
Riyadh, Riyadh, Saudi Arabia

Language Requirements:
None specified.