ServiceNow Senior Professional Consultant

The ServiceNow Senior Professional Consultant plays a critical role in ensuring clients are leveraging the ServiceNow platform to its fullest potential.

Responsibilities

• Work with clients to understand business processes and requirements
• Design, develop, and implement customized solutions using the ServiceNow platform
• Configure and customize ServiceNow modules and integrate with third-party applications
• Provide technical leadership and mentorship to junior team members
• Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications
• Provide technical support and maintenance for ServiceNow
• Develop technical documentation, including design, configuration, and testing documentation
• Provide training and support to end-users on the ServiceNow platform and related processes
• Lead and participate in the delivery of large-scale ServiceNow projects

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• Several years of experience working with the ServiceNow platform
• Strong knowledge of ServiceNow modules
• Proficiency in configuring and customizing ServiceNow modules and integrating with other systems and applications
• Experience leading and participating in large-scale ServiceNow projects
• Excellent problem-solving, communication, and collaboration skills
• Ability to work independently and in a team environment
• ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred
• 4-7 years of hands-on experience in ServiceNow implementation.

Work Conditions
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.